PlexusDx review

PlexusDx is a Georgia genetic-testing company that also runs prescription longevity and weight programs. Care itself comes from Lone Star Virtual Health, a separate network of US-licensed clinicians named in the terms and consent, on a telehealth platform the terms also name. The longevity line covers compounded NAD+ and sermorelin injections, glutathione injections and GHK-Cu cream in three strengths, next to compounded semaglutide and tirzepatide as injections or dissolving tablets. The terms exclude anyone enrolled in Medicaid in any state, even if paying cash. Confirm eligibility before starting; the platform is not the prescribing practice or the dispensing pharmacy.

The pricing is the clearest part. Each product page lists the 1-, 3-, 6- and 12-month price and says one price covers the provider, prescription, medication and shipping, with no membership fee. NAD+ and sermorelin are each $159/mo month to month, glutathione is $99/mo, and the weakest GHK-Cu cream is $89/mo. The big "starts at" figure on each card is the 12-month rate, charged in full up front, so compare the month-to-month figure in the table, not the card. The 3-, 6- and 12-month plans also renew automatically for the same term, so turn off auto-renewal in the portal if you only want one term.

The pharmacy check is a Flag. The FAQ, terms and privacy policy refer to licensed 503A partner pharmacies and assigned pharmacies, and the consent says any pharmacy business relationship is disclosed separately, but no public page names a pharmacy. Ask which pharmacy will fill your order and look up its license. States are also unlisted: the site says providers are licensed across the US and confirm availability at your visit, so check before you pay. Company statements about licensed pharmacies are not a separate audit of the facility assigned to you. The terms permit a pharmacy of your choice subject to availability and legal requirements; ask how that changes fulfillment and payment.

Payment timing is inconsistent across pages. Product pages say the card is charged after pharmacy transmission, while current terms and the refund policy permit capture after clinical approval. You may withdraw before approval and owe nothing; after approval but before pharmacy transmission, a timely cancellation request receives a full refund. Once transmitted, a change of mind generally does not qualify. The ten-business-day fulfillment exception measures whether UPS has taken possession after pharmacy transmission, not whether a label exists or the package has arrived. Report damage, missing medication or temperature concerns promptly, generally within 24 hours of carrier-recorded delivery.

Prepaid plans require renewed clinical review when the active prescription expires, generally after up to six months. If a clinician medically stops treatment, unused, not-yet-dispensed prepaid months are refunded at the rate actually paid. A similar exception applies if remaining care cannot be provided and no appropriate alternative is accepted. Voluntary cancellation only stops the next renewal; it does not refund the current prepaid term. Portal pause freezes future billing, fulfillment, remaining prepaid time and the renewal clock. Genetic testing is an optional educational add-on rather than a requirement or a way to prove a peptide works. The NAD+ page and topical GHK-Cu investigation explain the evidence limits.